Shipping policy

SHIPPING POLICY

Pure-Light Technologies has a goal of shipping out all orders within 24 hours of payment received and in many cases same day shipping occurs on orders made before 1pm MST. On large orders, specialty orders, or International orders, the processing time for shipment may take longer.

Most orders are shipped via the United States Postal Service.

MISSING/ORDER NEVER RECEIVED

At Pure-Light we strive to make sure each and every customer receives the support they need. If you have a problem with your bulbs, your order hasn’t arrived within one week of the date you ordered it or general comments or questions, we’d love to help you out. If your order hasn’t arrived, please check with the Post Office first (provide them with your tracking number). Pure-Light must be contacted no later than one month, from the date you ordered, or we will be unable to refund or resend your order.

CANCELLATION POLICY

To cancel your order, please contact us via our contact page. We recommend cancellation be made as soon as possible given that orders can be processed as quickly as within 30 minutes from the time the order has been made. Shipping costs, if incurred, will not be refunded. The refund will occur within 5 business days of the receipt of cancellation or the return of all products that have already been shipped, whichever is later.